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Terms and Conditions

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Postern Leisure Ltd and yourself. 
 
Prices
Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site are subject to change without notice.
 
No Cancellations, Refund or Exchanges
Unfortunately we cannot issue any refunds for cancellations or change the date of your ticket.

COVID-19 Refund Policy
If we are forced to close due to increased restrictions we will cancel and refund any bookings for the effected days.
If you or anyone in your party has been diagnosed with COVID-19 or has to isolate we will attempt to reschedule your booking. If this is not possible, we will consider refunding your tickets.

IMPORTANT: Please be able to show your booking confirmation email and QR code on arrival at the Adventure Farm
 
Privacy
Unless you have opted in to receive emails from us, none of the information you provide as part of the booking process will be used for any other purpose, nor will it be passed on to any third party not involved with this transaction.
 
National Forest Adventure Farm
 
Senior Citizen Tickets - 60+.
You may be asked to provide documentation to gain entry to the Farm using these tickets.
 
Disabled and Carer Tickets
Guests entitled to one free carer must present one of the following when entering the Adventure Farm:
Unfortunately, we will be unable to issue carer tickets without seeing the above documentation.
 

National Forest Adventure Farm Sounds of Summer Terms and Conditons (in addition to above)
  • All under 16 years olds must be accompanied by an adult aged 21 years or over
  • All visitors must adhere to relevant Government COVID-19 regulations on meeting people outdoors
  • Please wear a mask in the main entrance (11 years+) unless exempt
  • No food or drink to be brought on site
  • Visitors are welcome to bring a picnic blanket or foldable chairs. Please note; gazebos, beach/ sun shade tents are not permitted
National Forest Adventure Farm North Pole Adventure Terms and Conditons (in addition to above)
  • Please arrive at the Adventure Farm at least 30 minutes before your North Pole Adventure session start time. We will NOT be able to re-accommodate you if you are late.
  • No pushchairs permitted in the North Pole Adventure
  • All visitors must adhere to relevant Government COVID-19 regulations on the date of your visit
National Forest Adventure Farm Health & Safety